No, you can make an appointment directly without a referral.

If you have been referred to the clinic by a GP under the Chronic Disease Management (CDM) plan, Medicare will cover most of your consult with a small gap payment to be paid out of pocket. This can be used to see our Chiropractor and Osteopaths.  Medicare will cover up to 5 treatments across the calendar year. You cannot use your private health AND Medicare rebate at the same time.

Yes you should arrive early for your first appointment, as you will need to fill out initial paperwork.

Your Resilient Health practitioner will need to record your medical history to assist in discussing treatment options.

Under the Australian law, your practitioner needs to obtain your approval to treat you, so you may be asked to sign an ‘informed consent’ form.

Yes, you can have someone present throughout your consultation and treatment. We recommend that any minors under the age of 18 have a parent with them, as well as anyone who might need a little help explaining what is going on.

We have a HICAPS and EFTPOS terminal for your convenience. If you have the required extras cover we can claim from your private health insurer on your behalf. Rebates will depend on your level of cover and insurance policy. If you’re not sure if you have the required extras cover or would like to know your rebate return please call your insurer regarding your policy directly, as unfortunately we are unable to do this on your behalf.

You can easily book online by selecting our “Book Appointments online button” at the top of the webpage, or in the drop down menu (“book online”) under “appointments” menu in the grey bar.

At the book online page you simply select your service and then what type of consult you require from the options by clicking “select”.

Then you can choose your practitioner, by clicking “select”.

A calendar will appear, where you can choose the day and see a selection of available times, you can then select a time.

The next page will require you to enter your personal details AND to accept our cancellation policy. You may then click on “continue” to review your information.

Your booking is not confirmed until you press the “book appointment” button at the bottom of the page.

We will send a confirmation email within 30mins of your booking online and ANOTHER email and text reminder 2 days before your appointment.

For new patients, our lovely receptionist will call to confirm you in the week of your appointment.

We are very excited to meet you and help you in your health journey!

Bring along any X-rays, scans or test results that you may have.

It’s important that you feel comfortable, so wear a comfortable shirt and loose pants or bring a pair of shorts to change into.

Your consultation at Resilient Health should not cause undue discomfort. If your injuries do require hands-on treatment of painful and tender areas, your practitioner will aim to make you as comfortable as possible.

There are techniques that may cause some short-term discomfort or pain. You may experience mild soreness for a day or two after treatment, similar to that felt after mild exercise. If this soreness persists or increases significantly, call your practitioner to discuss your concerns.

Osteopathy may help with a variety of medical conditions, including:

• Interview, with thorough history taking.
  Your osteopath will ask about your problem and symptoms as well as your medical history, any medications you are taking or other factors that may not appear to be directly related to your problem. Your osteopath will advise you if they can treat you or you need to be referred.
  
  Osteopaths vary in how widely they think about underlying causes; many will consider habitual patterns of body use, psychosocial factors, nutritional factors, past injuries, traumas and illnesses.

• Observation and movement analysis and examination primarily touch (or “palpation”):
  This involves in-clinic diagnostic and screening tests, orthopedic or neurological tests, postural assessments and activities or exercises, which will help determine how best to manage your condition. The examination may include passive and active movements where the osteopath may lift your arms or legs and you may be asked to bend over or stand for observation. Be sure to wear comfortable, flexible and appropriate clothing.
  Because osteopaths seek to treat the underlying causes of ill health, diagnosis isn’t just a one-off event, but can be a process that continues during the treatment; as different issues are resolved, other underlying causes can become apparent.

• Diagnostic imaging where appropriate.
  If required you may be sent for x-rays or referred to your GP or sports physician for a second opinion.

• Your Osteopath will provide explanations of what seems to be happening and why (which can be particularly relevant to pain perception). They ask: “how would a body normally resolve this problem; and what is blocking that from happening in this individual at this time?”

• Primarily manual treatment using a range of techniques from different modalities.
  Your Osteopath will use the information you have given in your consultation to prescribe a treatment plan that addresses not just the site of pain, but all of the other areas of the body and associated tissues that may be involved. The plan will include attention not just to the joints and their associated soft tissues, but also to the blood supply to the affected areas, the lymphatic drainage and nerve supply in order to include all those factors which will affect the success of healing. It is this "whole body, multi-system" approach that has been the basis of Osteopathy’s success over the last century.
  
  Treatment is highly interactive, and so different practitioners develop their own preferences about which modalities they use more frequently. The techniques overlap those used by other manual or manipulative therapies, but the combination and the approach to clinical reasoning creates a whole greater than the sum of the parts.

• Individualised exercise programs based on functional outcomes, as well as postural and ergonomic advice, or advice on lifestyle in general.
  Your osteopath may also provide education and advice to help you manage your condition between treatments. This may include giving you exercises to do at home for stretching or strengthening, or how to achieve a more ergonomic workstation, to maintain a more positive posture and aim to prevent re-injury/re-aggravation.

** People often find it beneficial to have regular treatments in order to maintain their flexibility and relieve pain. Or use Osteopathy as an adjunct to their regular modality of treatment.

• Interview, with thorough history taking.
  Your Chiropractor will ask about your problem and symptoms as well as your medical history, any medications you are taking or other factors that may not appear to be directly related to your problem.
• Examination
  This involves in-clinic diagnostic and screening tests, orthopaedic or neurological tests, postural assessments and activities or exercises, which will help determine the cause & how best to manage your condition. The examination may include passive and active movements where your Chiropractor may lift your arms or legs and you may be asked to bend over or stand for observation. Be sure to wear comfortable, flexible and appropriate clothing.
• Referral for diagnostic imaging where appropriate.
• Working Diagnosis
  Your Chiropractor will provide explanations of what seems to be happening and why
• Treatment
  Your Resilient Health Chiropractor will incorporate primarily manual treatment using a range of techniques from different modalities to help alleviate pain and begin the recovery process
• Treatment Plan
  Your Chiropractor will devise a treatment plan that addresses not just the site of pain, but all of the other areas of the body and associated tissues that may be involved. 
• Management and Individualised exercise program based on functional outcomes, as well as postural and ergonomic advice, or advice on lifestyle in general. 
  Your Chiropractor may also provide education and advice to help you manage your condition between treatments. This may include giving you exercises to do at home for stretching or strengthening, or how to achieve a more ergonomic workstation, to maintain a more positive posture and aim to prevent re-injury/re-aggravation.

Absolutely! The techniques used to treat a pregnant woman by all practitioners at Resilient Health are carefully selected to ensure that the mother is comfortable at all times. We have special Belly Pillows, which allow her to lie on her tummy with ease and comfort. Our team also does regular ongoing learning to ensure that they are up to speed on the latest evidence and techniques.

Yes, absolutely! We recommend that you follow your surgeons post-surgical care and recovery recommendations but we are very adaptable and able to work around healing scars and recovery thanks to our training and diverse skill set. If you have any queries or concerns please email or call the clinic and one of our lovely practitioners will be able to provide you with advice specific to your medical history.

It is important you tell your practitioner if your medical condition changes over time. This includes any new injuries or change of medications or diagnoses.

Is allied health care treatment painful?

Your consultation at Resilient Health should not cause undue discomfort. If your injuries do require hands-on treatment of painful and tender areas, your practitioner will aim to make you as comfortable as possible.

There are techniques that may cause some short-term discomfort or pain. You may experience mild soreness for a day or two after treatment, similar to that felt after mild exercise. If this soreness persists or increases significantly, call your practitioner to discuss your concerns.